This agreement is between you and Tank Topper, Craggs Energy Limited.
By using Our Website, you agree to these terms and conditions.
Our suppliers may have additional terms and conditions that will also apply to your contract with them.
(Tank Topper) Craggs Energy Limited is a company registered in England (company number 07621614), with its address at
The Craggs Country Business Park, New Road, Cragg Vale, Hebden Bridge, HX7 5TT.
Please read this agreement carefully and save it.
If you don't agree with it, you should leave Our Website and stop using Our Website or the services immediately.
“Content” means the textual, visual or audio content that is encountered as part of your experience on Our Website.
It may include, among other things: text, images, sounds, videos and animations. It includes content Posted by you.
"Post" means display, exhibit, publish, distribute, transmit and/or disclose information, details and/or other material
on Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly;
“Service” means all of the services offered by a Provider at your request as a result of your interaction with the Website
and/or one of our representatives.
“Provider” means a person or business who offers a Service to you based on your request and is posted on Our Website.
“Our Website” means any website of ours, and includes all web pages controlled by us.
“User” means any person other than you who uses or visits the website for any purpose.
"you” “yours” etc, means you, the party to this agreement.
1. Our Website (Tank Topper): This refers to any website owned by Craggs Energy.
2. Our contract: Tank Topper (A Craggs Energy company) is a platform that connects you with providers who offer
fuel tank infrastructure services related to the domestic fuel industry. We are not responsible for the actual
supply of the service or any issues related to it.
3. Your account and personal information: You are responsible for any actions taken using your account.
You should keep your password secure and inform us if you think it's been compromised.
4. The buying procedure: When you buy a service, you should assume it's being sold by the provider as part of
their business. Services may be subject to discounts or promotions, and the terms of each provider will apply.
5. Cancellation and refunds: As a consumer, you have rights under the law regarding cancellation and refunds,
which are not part of this agreement.
6. We provide a market place for the supply of Services. We are in no way responsible for:
1. your locating and ordering a Service;
2. your choice of a Service, though we will do our best to act in good faith to advise you of where
such Service could be appropriate to your decarbonisation objectives;
3. any aspect of the provision of the Service;
4. refund payment for any Service;
5. any complaint about any Service.
7. In any dispute with a Provider, you should deal only with the Provider. We have neither legal obligation
nor detailed information about the Services.
8. We may change this agreement in any way at any time. The version applicable to your contract is the version
which was Posted on Our Website at the time that the contract was made.
1. When you visit Our Website, you accept responsibility for any action done by any person using your name,
account or password. You should take all necessary steps to ensure that the password is kept confidential
and secure and should inform us immediately if you have any reason to believe that your password has become
known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
2. You agree that you have provided accurate, up to date, and complete information about yourself. We are not
responsible for any error made as a result of such information being inaccurate.
3. You agree to notify us of any changes in your information immediately it occurs. If you do not do so,
we may terminate your account.
1. Unless it is clear to the contrary, you may assume that every sale is made by the Provider in the course of
their business.
2. Services may be offered for sale subject to any discount or promotion arranged between Craggs Energy and the Provider.
3. Services will be provided at the times and places specified in the website or otherwise in terms and conditions
of each Provider.
4. Neither we nor the Provider can be responsible for action by any governmental authority. We do not know
and are not responsible for duties, taxes, delays or impounding of any item.
This paragraph is not contractually part of this agreement. These are statement of your rights as a consumer
as defined under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
and of the procedures with which all our Providers have been asked to comply. We have no responsibility
if they fail to do so. If you have any problem with the Services you have purchased from Our Website please
refer to the Provider. Your contract is with the Provider. They have the information and systems to be able
to help you.
1. You may cancel this contract within 14 days of entering into it. That means the Provider will not be able
to start your work for 14 days.
2. If you want the Provider to start work before 14 days has passed, you can opt out of your cancellation right.
To do that you have to instruct the Provider to start your work as soon as he can.
3. If you did instruct the Provider to start work immediately, you may still cancel the contract at any time.
But if you do so, you will owe the Provider for work done to the date of cancellation and any money spent on
your behalf.
4. In any of the above scenarios, the Provider will return your money within 14 days.
1. Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018.
2. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it
and we will not protect your rights for you.
3. You understand that you are personally responsible for your breach of someone else’s intellectual property rights,
defamation, or any law, which may occur as a result of any Content having been Posted by you;
4. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
5. Please notify us of any security breach or unauthorised use of your account.
1. If you violate Our Website we shall take legal action against you.
2. You now agree that you will not, and will not allow any other person to:
1. modify, copy, or cause damage or unintended effect to any portion of Our Website,
or any software used within it.
2. link to our site in any way that would cause the appearance or presentation of Our Website
to be different from what would be seen by a User who accessed Our Website by typing the URL into a standard browser;
3. download any part of Our Website, without our express written consent;
4. collect or use any product listings, descriptions, or prices;
5. collect or use any information obtained from or about Our Website or the Content except
as intended by this agreement;
6. aggregate, copy or duplicate in any manner any of the Content or information available
from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use
of the Services;
7. share with a third party any login credentials to Our Website;
1. All Content on Our Website, for example page text, graphics, logos, images, audio clips, digital downloads,
data compilations, and software, is the property of either us or our affiliates or suppliers of Services for sale.
It is all protected by international copyright laws.
2. You may not copy, or in any way exploit any of the content, except as is expressly permitted in this agreement
or with our written consent. For the sake of good order you should note that copyright exists in compilations
and graphic images, shapes and styles, as well as in raw text.
1. We give no warranty that our service will be satisfactory to you.
2. We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part
of our service for repairs, maintenance or other reason. We may do so without telling you first.
3. You acknowledge that our service may also be interrupted for reasons beyond our control.
4. You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of
interruption to Tank Toppers service.
You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees,
made by any third party due to or arising out of:
1. your use of the Tank Topper service;
2. the breach or violation of this agreement by you;
3. the infringement by you of any intellectual property or other right of any person or entity;
4. your failure to comply with any law;
5. a contractual claim arising from your use of Our Website and purchase of Service.
1. Our Website may contain links to other Internet websites. We have neither power nor control over any such website.
You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website,
nor for any loss or damage arising from your use of any such website.
2. We are not liable in any circumstances for special, indirect, consequential damages or any damages whatsoever
resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract,
negligence or otherwise, arising out of or in connection with your use of Our Website.
3. The Tank Topper Website and Tank Topper services are provided “as is”. We make no representation or warranty
of any kind, express or implied, including, without limitation, any warranty that either of them will be:
1. of satisfactory quality;
2. fit for a particular purpose;
3. available or accessible, without interruption, or without error;
1. All of the Content on Our Website relating to any Service has been provided by a Provider. We do not accept
responsibility for the accuracy of any claim or advertisement.
2. We make no representation, warranty or other provision with regard to the Services and you acknowledge that
you do not rely on any made by us, but solely on your contract with a Provider.
3. So far as concerns Services you purchase through Our Website, we are not liable for:
1. any Service complying with the requirement of any law or being available;
2. the Provider performing their contract;
4. We give no warranty, representation or undertaking whatever as to the continuing business of a Provider
or that any Service offered for sale by a Provider will be useful or suitable for you;
5. We and the Provider can take any action that may reasonably be required from time to time, to protect
their interests and ours in connection with a beach or possible breach of the Regulations.
6. You now expressly release us from any and all claims and liability known and unknown, arising in any way
from a dispute between you and a Provider.
The following terms apply in the event of a dispute between the parties:
1. If you are not happy with our services or have any complaint then you must tell us by email message to
info@tanktopper.co.uk
2. If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging
in good faith with us in a process of mediation or arbitration.
1. This promotion is only applicable for enquiries and quotes placed during the promotional campaign dates as advertised and the installation must be completed by June 30th 2025.
2. This promotion can only be used towards quotes of a minimum value of £2000
3. This promotion can only be used towards the supply and installation of a new Kerosene Heating Oil Tank
4. This promotion is not transferrable
5. This promotion may not be used towards any service or product agreements placed prior to the start of the promotional campaign
6. This promotion can only be used once per property.
1. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid
or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary
to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding
in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall
not in any way affect any other of these terms.
2. If you are in breach of any term of this agreement, we may:
1. terminate your account and refuse access to Our Website;
2. remove or edit Content, or cancel any order at our discretion;
3. issue a claim in any court.
3. Any obligation in this agreement intended to continue to have effect after termination or completion
shall so continue.
4. No failure or delay by us to exercise any right, power or remedy will operate as a waiver of it nor indicate
any intention to reduce that or any other right in the future.
5. When you visit Our Website or send messages to us by email, you are communicating with us electronically.
We communicate with you by e-mail or by posting notices on Our Website. You agree that all our electronic
communications satisfy any legal requirement that such communications be in writing.
6. Any communication to be served on either of the parties by the other shall be delivered by hand or sent
by first class post or recorded delivery or by e-mail.
It shall be deemed to have been delivered:
• if delivered by hand: on the day of delivery;
• if sent by post to the correct address: within 72 hours of posting;
• If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours
if no notice of non-receipt has been received by the sender.
7. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 /
Contracts (Rights of Third Parties) (Scotland) Act 2017 or otherwise, except that any provision in this agreement
which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and
affiliated companies, may be enforced under that Act.
8. We shall not be liable for any failure or delay in our performance of this agreement which is caused by
circumstances beyond our reasonable control.
9. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited
company or any comparable document intended to regulate any other corporate or collective body, then the terms
of this agreement shall prevail.
10. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales
and you agree that any dispute arising from it shall be litigated only in that country.